Revilo's Service Level Agreement
Updated 12.05.23
Welcome to the Service Level Agreement (SLA) page for the Revilo SaaS. We are dedicated to providing you with a reliable and high-performance service that you can trust. This page outlines the terms and conditions of our SLA, which defines the levels of service and support you can expect from our platform.
Our goal is to ensure your peace of mind by establishing clear service standards and performance metrics. The SLA outlines our commitment to maintaining the availability, responsiveness, and quality of our service. It also defines the procedures for reporting and resolving any issues that may arise.
By adhering to this SLA, we strive to minimize service disruptions and provide a seamless experience for our users. We continuously monitor and optimize our infrastructure to deliver the best possible performance and maintain the confidentiality of your information.
We encourage you to review this agreement carefully to understand the commitments and responsibilities of both parties. If you have any questions or require further clarification regarding our SLA, please reach out to our support team. We value your trust and are dedicated to delivering a service that exceeds your expectations.
Service Level Agreement
1. PARTIES
1.1 This Service License Agreement (the ”SLA”) sets out the terms for accessing and using certain software as a service (SaaS) provided by Revilo.app by Rock Solid Code for the purpose of Customer’s internal management of misconducts (the “system”). The Agreement is made by and between:
- Revilo.app by Rock Solid Code
- Almindingsvej 71
- DK-3700 Rønne
- Denmark
- CVR: 39464535
- Mail: info@revilo.app
- Tel: +45 8980 0777
and
The organization accepting this agreement. Hereby as “Customer”
1.2 (Supplier and the Customer each a ”Party” and together the ”Parties”)
2. EFFECTIVE DATE
2.1 (DATE OF ACCEPT) The SLA shall remain in effect until terminated by either Party pursuant to clause 9 of the General License Terms (“License Period”).
3. FEES
3.1 The fees shall be paid according to Section 4 of the General License Terms and include a subscription fee as following:
3.1.1 Subscription fee: The subscription fee covers the right to use Revilo according to this SLA and the Genral License Terms.
3.1.2 The subscription fee can be paid monthly or yearly. Which option is selected during registration. This selection also dictates the License Period.
3.1.3 Payment receipts are sent to the Contact Person (See section 6 below) when a new period has been started. Receipts can also be downloaded from the Customer Portal. Receipts can be sent to a different email if written notice is given to the Supplier.
3.2 Payment terms: Fees are paid by the Credit Card entered during registration. Future periods will be paid by this Credit Card. The Customer is responsible for keeping the Customer Portal updated with a valid Credit Card. See section 5 below.
3.3 The Supplier holds the right to terminate any accounts if payments are not completed within ten (10) working days. The Supplier is not obligated to give notice to the Customer by any means before termination.
4. SERVICE
4.1 The Agreement covers the Customer’s license to use the system as a Service (the “Service”). The Service consists in an online platform, developed for Customer’s internal use that allows Customer’s employees to anonymously report misconducts. It also includes access to an administrator portal that where the administrators can read and reply to the filed reports.
5. LICENSE PERIOD
5.1 The period is selected by the Customer during the registration. The period can either be one (1) month or one (1) year.
5.2 By entering into the Agreement, the Customer subscribes for the agreed Services for one (1) period at a time calculated from the date of subscription (the “License Period”). If the Customer does not terminate the Agreement prior to the commencement of a new License Period, the Agreement will continue to be in force for a new License Period. The Customer can terminate the Agreement at any time by providing the Supplier with a written notice of termination before the current license period ends or by terminating the subscription at the Customer Portal. See section 9 of the General License Terms.
5.3 The period can be changed from monthly to yearly or vice versa. This can be done by written notice from the Customer to the Supplier or via the Customer portal. The change will take effect when the current period ends.
6. CONTACT PERSON
6.1 On the Effective Date, the Customer has appointed the following Contact Person (see clause 3 of the General License Terms). The contact person is by default the person that registers the account whit the Supplier. The contact person can be changed by written notice to the Supplier.
7. AGREEMENT
7.1 The Agreement includes the Service License Agreement, the General License Terms and the Data Processing Agreement.